1. Refund Policy
Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable. Once your order has been shipped, refund is not allowed.
2. Return Policy
Please contact us when you wish to return an item. The return period is up to 7 CALENDAR DAYS after you received the package. If you do not open your package for weeks after shipment and it is damaged, unfortunately we will not consider replacing the items after the 7 day deadline. So please open your packages immediately!!
Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we’ll deliver you the replacement product(s) within 10 – 15 working days. In the event we no longer have stock for the same product, we will either replace the product with another item with similar value (upon your agreement) OR refund the original selling price (excluding shipping cost) to you.
VERY IMPORTANT: Please ensure that you package the item very carefully or in its original packaging as we will not issue complete refunds for any merchandise that is returned to us damaged or not in resale condition.