Please read the following points carefully as use of our website and purchase of products by you, mean that you agree to them. These terms and conditions give details of the levels of service we will provide you.
SHOPPING ONLINE AT BONUSMALL.NET
You can order products displayed on this website using the secure shopping cart provided. Once you have placed an order we will send you an e-mail confirming that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order.
To make a purchase at https://bonusmall.net/ you are required to become a registered user. When registering you must provide a valid and operational email address, home address and telephone number where you can be contacted so we can keep you informed about the status of your order.
PROTECTING OUR CUSTOMERS AGAINST FRAUD
To protect our customers from credit and debit card fraud we reserve the right to cancel an order where (1) the customer uses a credit or debit card which is issued by a card provider based in a country other than the delivery address provided by the customer, or (2) the customer doesn’t provide the additional information we request to verify their identity and address within five days, or (3) the customer pays for a high value transaction using an unverified Paypal account, or (4) any of the contact details the customer provides during the registration process turn out to be false, or (5) a mail server returns any confirmation email message we send to you. In all such cases we will refund the full Malaysia Ringgit (MYR) amount paid.
The price of individual products can change on the site without notice, however the price of the item displayed once you reach the checkout is the price you will be charged. You will be notified of the delivery costs automatically, as part of the shopping cart, before you submit your credit card details. For more information about our shipping charges see our ‘Shipping Information’ page.
All transactions carried out through the website are made in Malaysia Ringgit (MYR). The US Dollar price shown on the site are purely there as a guide for non-Malaysia customers. Your credit or debit card will be charged in Malaysia Ringgit (MYR).
You can pay using Visa, MasterCard or through Paypal. To ensure that shopping online is secure, your credit/debit details will be encrypted to minimise the possibility of someone being able to read your details as they are sent to us over the Internet.
DELIVERY OF ORDERS
All orders are processed quickly by our dedicated team and are generally dispatched within one to four working days. In certain circumstances where bespoke work is involved such as framing or personalisation, or at busy times of the year such as Christmas, orders may take a little longer but we will endeavour to keep you informed of any delays. You will receive an e-mail informing you when your order has been dispatched which will include a tracking number where applicable. We are not liable for any loss caused to you by late delivery.
https://bonusmall.net/ ship orders to most destinations worldwide using Malaysia Postal service “Pos Malaysia” and selected range of delivery partners. These carriers will usually require a signature upon delivery. As the customer it is your responsibility to ensure that someone is available at the delivery address to receive the goods. If there is nobody to accept the parcel the carrier will generally take the goods away and leave a card with instructions on how to arrange a redelivery or where to collect your package from.
If an order is returned to us because the carrier could not deliver the goods or it was not collected then you may be required to pay an additional delivery cost before we can resend your order. This will also apply if you have supplied an incorrect or incomplete delivery address.
Bonusmall.net/ reserves the right to cancel an order if the items cannot be delivered to your shipping destination for whatever reason. In this case we will process a full refund immediately and notify you of the cancellation by email.
RETURNS POLICY – DAMAGED OR INCORRECT GOODS
We take every care to ensure that all orders are prepared correctly and packed to arrive in perfect condition however on rare occasions an incorrect or damaged item may be delivered. If you are not completely satisfied with your order please contact us within 7 days of receipt using the online form found in ‘Refund And Return’ page.
We will contact within one working day to advise you of the steps you need to take. Please do not return the item to us until you have had a response as we may ask you to send us a photograph detailing the damage or wrong item.
Our aim is for complete customer satisfaction so we will send a replacement or process a refund if required as soon as possible but in certain circumstances wayangwayang.com reserves the right to request the return of the product before issuing a replacement or refund.
RETURNS POLICY – CANCELLING AN ORDER
Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable. Once your order has been shipped, refund is not allowed.
We will not be responsible for any losses resulting from your misuse or your inability to use our website or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control. We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary. The laws of Malaysia govern these terms and only the courts of Malaysia will decide any disputes.